At 3PL Dallas, we take every concern seriously. If you’ve experienced an issue with our service or have feedback you’d like to share, we’re here to help.
How to Submit a Complaint
You can submit your complaint by email or phone:
Email: support@3pldallas.com
Phone: +1 469-819-2113
Business Hours: Monday-Friday, 9:00 AM to 5:00 PM (CST)
Please include the following details (if available):
- Your name and company name
- Contact information
- Date of the issue
- Description of the problem
- Any relevant order or reference number
What Happens Next
- Acknowledgment: We’ll confirm we received your complaint within 1 business day.
- Review: Our team will look into the issue and may reach out for more details.
- Response: You’ll receive a clear response or resolution within 3-5 business days, depending on the complexity.
Accessibility or Website Issues
If you’re submitting a complaint related to website accessibility or technical access problems, please describe what you experienced (e.g. broken link, screen reader issue). We’ll do our best to fix it quickly.